MendQueue is an AI agent that handles intake, scheduling, provider matching, and billing follow-up for home care agencies — autonomously, 24/7. Your coordinators handle exceptions. The AI handles everything else.
MendQueue replaces the coordinator's inbox with an autonomous agent that executes. No suggestions. No dashboards. Just work done.
Referrals, scheduling gaps, billing holds, prior auth requests — all queued into one command center the agent works from continuously.
Within defined rules, the agent calls providers, confirms schedules, drafts authorization docs, and chases billing — fully autonomously.
Edge cases and decisions that need judgment surface to your team. Everything else resolves without a human touch. The agent learns from every escalation.
Referrals land, get triaged, eligibility is checked, and care plans are drafted — no coordinator opening an email.
Call-outs at midnight, weekend referrals, last-minute swaps — covered by an agent that never sleeps and never drops the ball.
Skills, certifications, geography, availability — the agent scores every option and fills shifts with the right caregiver, automatically.
Claims stuck in processing get worked. Denials get appealed. Follow-ups get sent — on schedule, every time.
Documentation prepped, forms filled, payer portals navigated — the tedious work that kills authorization turnaround times, automated.
Decisions that need judgment surface with full context and a recommendation. Your team approves, overrides, or resolves — fast.
Most home care software adds AI as a feature bolted to a coordinator's workflow. MendQueue is built around the agent — the agent is the product, not the assistant.
Home care coordination is a $7B market where every agency is duct-taping together five tools, three spreadsheets, and a coordinator who works weekends.
MendQueue is what the coordination layer looks like when it's built AI-native — not a better spreadsheet, not a smarter chatbot. An agent that runs the operation.
You've seen how care coordination actually works from the inside. Now imagine it running itself.